Contact O'HELEN

Orders, shipping and returns

Use the form for product questions or help with an order. For an existing purchase, include your order number and the email used at checkout so our team can locate it. Shipping costs and availability depend on the destination and are shown at checkout.

Before sending a return, read our refund policy. It covers unopened products within 30 days with hygiene seals intact, and explains the exceptions for faulty or incorrect items.

Choosing and applying lashes

Compare 36-piece One-Grip packs with 72-piece individual lashes. Read our lash application FAQ and follow the instructions supplied with your chosen product.

Company and customer care

O'HELEN LASHES is operated by TT MEDIA INC. Business address: 3101 S Benson St, Chicago, IL 60608, United States. Email ohelenlashes@gmail.com or use the contact form on this page.